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Return Policy

We value your business. If you're not completely satisfied with the XP-Pen experience, just follow our 2 step return.

 

2 Step Return Process

Step 1: Contact customer support at +1 657-445-6129,  Mon-Fri 10am to 5pm p.s.t

             Or

             Email us at  service@xp-pen.com  (Recommend)

Step 2: Ship the item back via Post Mail/UPS/DHL/FEDEX to assigned place.


Graphic tablets/displays/tracing pad:

We gladly accept returns within 30 days upon receipt of the device. 

Products must be in like new condition with no signs of customer abuse.

Original sales package and all items included must be returned to receive credit.

 

For Accessories:

We gladly accept returns within 15 days of purchase. 


Please Note:

Buyer is responsible for return shipping, customs cost and other return cost for good products.

(Without tech confirmation, it belong to good good products return, all return cost will be paid by Buyer )

For Defect products return, please contact with our tech to confirm the problem first, then arrange the return.